SHIPPING
Your CALIPH experience begins the moment your order leaves the palace.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
During launches, promotional periods and holidays, additional processing time may be required.
Once your order has been dispatched, you will receive a shipping confirmation using the contact information provided at checkout.
Shipping Rates
Available shipping methods and applicable charges will be displayed at checkout before payment is completed.
From time to time, CALIPH may offer complimentary shipping promotions. Any applicable minimum purchase requirement will be displayed on the website.
Delivery Times
Delivery estimates are provided at checkout and begin after your order has been processed.
Estimated delivery times are not guaranteed and may be affected by carrier delays, weather, holidays or circumstances outside CALIPH’s control.
Shipping Address
Please review your shipping address carefully before completing your order.
If you notice an error after placing your order, contact us immediately at [CUSTOMER SERVICE EMAIL].
We will make every reasonable effort to update the address before shipment, but once an order has entered fulfillment or been dispatched, we may be unable to make changes.
Undeliverable or Returned Packages
Orders returned to CALIPH because of an incorrect or incomplete address, refusal of delivery or other customer-related delivery issue may be subject to additional shipping charges before being resent.
Lost or Delayed Packages
If your package appears significantly delayed or has not arrived within the expected delivery window, contact us at [CUSTOMER SERVICE EMAIL] and we will assist you in reviewing the shipment.
Damaged Deliveries
If your order arrives visibly damaged, please photograph the package and its contents and contact us within 7 days of delivery.
International Shipping
CALIPH currently ships within the United States. International shipping will be announced as it becomes available.
Questions?
For shipping assistance: [CUSTOMER SERVICE EMAIL]
CALIPH
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